submission impossible?

Sunday, March 14, 2021 - 17:28

Hello! I am totally new here in this forum. I wanted to upload some files, but I always got the message "Please register or log in (see the upper right corner of the page) to submit new art."

I have no idea, what to do, cause I AM logged in. Has someone an idea, what went wrong? thanks!

MedicineStorm

joined 12 years 9 months ago

Sunday, March 14, 2021 - 17:42

can you take a screenshot of the page and message?

--Medicine Storm

boite obscure

joined 4 years 3 months ago

Sunday, March 14, 2021 - 17:48

thanks for trying to help....

Attachments:

screenshot_oga.jpg 125.6 Kb [0 download(s)]

MedicineStorm

joined 12 years 9 months ago

Sunday, March 14, 2021 - 17:54

strange. can you screenshot the page just before the last click that led to that message?

checking server logs now...

--Medicine Storm

boite obscure

joined 4 years 3 months ago

Sunday, March 14, 2021 - 17:58

before everything looks normal. could it have something to do with the message, that my account is not approved yet?

Attachments:

screenshot_oga2.jpg 65.8 Kb [0 download(s)]

boite obscure

joined 4 years 3 months ago

Sunday, March 14, 2021 - 17:59

and there seems to be another bug. I tried to log out and in again.... but I cannot log out.

MedicineStorm

joined 12 years 9 months ago

Sunday, March 14, 2021 - 18:01

That is the page just before the "must be logged in" message? how were you submitting art from your profile page?

The can't log out thing sounds like a cache issue. You may want to try clearing your browser cache, though trying a different browser that you've never logged into the site on before would be a better test.

--Medicine Storm

boite obscure

joined 4 years 3 months ago

Sunday, March 14, 2021 - 18:05

I was just trying around after it didn't work. and I tried the "Create a new Art Collection"-function. but that's not really, what I wanted to do. so I could not manage to upload any file till now.

MedicineStorm

joined 12 years 9 months ago

Sunday, March 14, 2021 - 18:08

You are answering questions that I haven't been asking.

Are you saying you can submit art successfully now?

--Medicine Storm

boite obscure

joined 4 years 3 months ago

Sunday, March 14, 2021 - 18:12

no unfortunately not. I will try again tomorrow. anyhow, thanks for your help.

MedicineStorm

joined 12 years 9 months ago

Sunday, March 14, 2021 - 18:20

Ok... Well, I'm happy to continue troubleshooting this. :)

--Medicine Storm

MedicineStorm

joined 12 years 9 months ago

Sunday, March 14, 2021 - 18:33

Ok, I think I was able to track down the issue. My confusion was due to the fact it wasn't even letting you view the submission form to take the screen shot.

It is definitely a browser cache issue. Try the following steps when you have the time.

Clear browser history. Especially the cookies and cached data for opengameart.org.
Close browser. Do not try to log in again or submit art before closing the browser completely.
Reopen browser. Go to opengameart.org. DO NOT CLICK "SUBMIT ART" YET.
Log in. Click "home" and make sure it still shows you are logged in.
Click "submit art". It should show a form with various fields.

Let me know how it goes and what step things go wrong on, if any.

--Medicine Storm

boite obscure

joined 4 years 3 months ago

Monday, March 15, 2021 - 10:51

yes you are right. finally I could reach the upload-page. thanks a lot for your help!

MedicineStorm

joined 12 years 9 months ago

Monday, March 15, 2021 - 10:58

Yay! :D

Happy to help. Let me know if you experience any other trouble.

--Medicine Storm

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submission impossible?