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submission impossible?

boite obscure
Sunday, March 14, 2021 - 17:28
boite obscure's picture

Hello! I am totally new here in this forum. I wanted to upload some files, but I always got the message "Please register or log in (see the upper right corner of the page) to submit new art." 

I have no idea, what to do, cause I AM logged in. Has someone an idea, what went wrong? thanks!

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MedicineStorm
joined 12 years 9 months ago
Sunday, March 14, 2021 - 17:42
MedicineStorm's picture

can you take a screenshot of the page and message?

--Medicine Storm

 

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boite obscure
joined 4 years 2 months ago
Sunday, March 14, 2021 - 17:48
boite obscure's picture

thanks for trying to help....

Attachments: 
Preview
screenshot_oga.jpg screenshot_oga.jpg 125.6 Kb [0 download(s)]
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MedicineStorm
joined 12 years 9 months ago
Sunday, March 14, 2021 - 17:54
MedicineStorm's picture

strange. can you screenshot the page just before the last click that led to that message?

checking server logs now...

 

--Medicine Storm

 

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boite obscure
joined 4 years 2 months ago
Sunday, March 14, 2021 - 17:58
boite obscure's picture

before everything looks normal. could it have something to do with the message, that my account is not approved yet?

Attachments: 
Preview
screenshot_oga2.jpg screenshot_oga2.jpg 65.8 Kb [0 download(s)]
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boite obscure
joined 4 years 2 months ago
Sunday, March 14, 2021 - 17:59
boite obscure's picture

and there seems to be another bug. I tried to log out and in again.... but I cannot log out.

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MedicineStorm
joined 12 years 9 months ago
Sunday, March 14, 2021 - 18:01
MedicineStorm's picture

That is the page just before the "must be logged in" message? how were you submitting art from your profile page? 

The can't log out thing sounds like a cache issue. You may want to try clearing your browser cache, though trying a different browser that you've never logged into the site on before would be a better test.

--Medicine Storm

 

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boite obscure
joined 4 years 2 months ago
Sunday, March 14, 2021 - 18:05
boite obscure's picture

I was just trying around after it didn't work. and I tried the "Create a new Art Collection"-function. but that's not really, what I wanted to do. so I could not manage to upload any file till now.

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MedicineStorm
joined 12 years 9 months ago
Sunday, March 14, 2021 - 18:08
MedicineStorm's picture

You are answering questions that I haven't been asking.

Are you saying you can submit art successfully now?

--Medicine Storm

 

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boite obscure
joined 4 years 2 months ago
Sunday, March 14, 2021 - 18:12
boite obscure's picture

no unfortunately not. I will try again tomorrow.  anyhow, thanks for your help.

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MedicineStorm
joined 12 years 9 months ago
Sunday, March 14, 2021 - 18:20
MedicineStorm's picture

Ok... Well, I'm happy to continue troubleshooting this. :)

--Medicine Storm

 

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MedicineStorm
joined 12 years 9 months ago
Sunday, March 14, 2021 - 18:33
MedicineStorm's picture

Ok, I think I was able to track down the issue. My confusion was due to the fact it wasn't even letting you view the submission form to take the screen shot.

It is definitely a browser cache issue. Try the following steps when you have the time.

  1. Clear browser history. Especially the cookies and cached data for opengameart.org.
  2. Close browser. Do not try to log in again or submit art before closing the browser completely.
  3. Reopen browser. Go to opengameart.org. DO NOT CLICK "SUBMIT ART" YET.
  4. Log in. Click "home" and make sure it still shows you are logged in.
  5. Click "submit art". It should show a form with various fields.

Let me know how it goes and what step things go wrong on, if any.

--Medicine Storm

 

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boite obscure
joined 4 years 2 months ago
Monday, March 15, 2021 - 10:51
boite obscure's picture

yes you are right. finally I could reach the upload-page. thanks a lot for your help!

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MedicineStorm
joined 12 years 9 months ago
Monday, March 15, 2021 - 10:58
MedicineStorm's picture

Yay! :D

Happy to help. Let me know if you experience any other trouble.

--Medicine Storm

 

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